Questions about all products
When will my order arrive?
Our average delivery times are:
- 1 to 3 business days to process the order. During the week it usually takes just one business day, but orders placed on Friday evening or over the weekend may take a little longer.
- Delivery takes 6 to 10 business days on average.
What if it's not right for me?
We offer a 30-day money-back guarantee.
This means you have 30 days from receiving your order to request a return and a refund.
To request a return, click here.
How do I contact you if I need help?
You can contact our customer support team by clicking here.
Are the products safe?
Every product is CE certified and comes with clear instructions and warnings. If you have specific health conditions, check with your doctor first.
Can I track my order?
Of course! Once your purchase is complete, we'll send you a confirmation email with your tracking code.
To track your order, simply copy the code and paste it into the Track your order section on the website, or enter your order number and the email address used for the purchase.
Is payment secure?
At checkout, you can choose from several payment methods, including PayPal. On HeyFlo, all payment methods are SSL-encrypted, which means you can always count on a safe and secure payment.
HeyFlo Foot Massager
Does it really work?
It's not a vibrating massager. EMS technology sends gentle pulses to the soles of your feet and makes your calf muscles actually contract, just like when you walk. You'll feel it from the very first use.
Why don't I feel a massage?
Because it's not a vibration massage: the pad doesn't move, your muscles do the work. Raise the intensity one level at a time until you feel a tingling and your calves contracting. That's the right level for you.
I turned up the intensity but barely feel it. Is that normal?
Yes, it happens, especially if the skin on your feet is dry or less sensitive. Some people need high intensity levels, and that's normal.
Does it hurt?
No. Always start at the lowest level and go up when you feel comfortable. You'll feel a tingling and your muscles moving, nothing more. If the sensation is unpleasant, lower the intensity.
How long and how often should I use it?
A session lasts 15–30 minutes. You can use it up to twice a day.
How soon will I feel results?
The feeling of lighter legs and warm feet often comes after the very first session. For lasting benefits, consistency is key: use it every day for at least 1–2 weeks.
Is it suitable for a very elderly person?
Yes. Few buttons, large numbers, a remote control: just sit down, rest your feet on it and press a button. It's designed to be used independently, even by people who aren't comfortable with technology.
Do I need to take my socks off?
Yes, use it barefoot so the pulses reach your muscles properly.
Who shouldn't use it?
Do not use the pad if you have a pacemaker or other implanted electronic devices, if you are pregnant, if you have or are being treated for venous thrombosis, or if you have wounds or infections on your feet. If you have diabetes, neuropathy or other health conditions, check with your doctor first.
Does the remote need batteries?
[Batteries are included / The remote is rechargeable]: the pad is ready to use as soon as you open the box.
How long does the pad's battery last?
A full charge gives you about [X] sessions. It recharges with the included USB cable.
HeyFlo Graduated Compression Socks
What does "graduated compression" mean?
The sock is tightest at the ankle and gradually looser towards the knee. This helps push blood upwards and reduces the feeling of heavy legs and swollen ankles at the end of the day.
What compression level do they have?
[Light/medium, X–Y mmHg] compression, designed for everyday use without a prescription. Stronger compression requires your doctor's advice.
How do I choose the right size?
Measure your ankle at its narrowest point and your calf at its widest point, ideally in the morning when your legs are less swollen. Then compare the measurements with our size guide.
Are they hard to put on?
It only takes a few seconds: turn the sock inside out down to the heel, slip your foot in and then roll it up your leg.
How many hours a day can I wear them?
All day. Ideally, put them on in the morning as soon as you get up and take them off in the evening.
Can I sleep in them?
Usually not: at night, lying down, your legs don't need them. Take them off before going to bed, unless your doctor advises otherwise.
Are they good for flights and long trips?
Yes, they're perfect for flights and car or bus trips, when you're sitting for hours and your legs swell.
Can you see them under clothes? Are they hot in summer?
They look like regular socks. The fabric is breathable, so they're comfortable to wear even when it's hot.
How do I wash them and how long do they last?
Wash them by hand or in the machine at [30°C], without fabric softener, and let them air dry away from heat sources. With daily use the fabric loosens: we recommend replacing them every [3–6] months.
Who shouldn't use them?
Do not use them if you have arterial problems in your legs, open wounds or skin infections. If you have diabetes with reduced sensation in your feet or other health conditions, check with your doctor first.
HeyFlo Red Light, Heat and Vibration Knee Massager
How does it work?
It combines three actions in one device: heat eases stiffness, vibration relaxes the muscles around the knee and red and infrared light (660 and 850 nm) works deep down. You can use them together or one at a time.
Does it get too hot?
No, there are 3 heat levels and you choose the one that feels best. Start with the lowest.
How long is a session and how often can I use it?
A session lasts 15 minutes. You can use it 1–2 times a day, for example in the morning when your knee is stiffer and in the evening after a busy day.
How soon will I feel a difference?
Heat and vibration bring a feeling of relief during the very first session. For longer-lasting benefits, consistency is key: use it every day for at least 1–2 weeks.
Can I move around while wearing it?
It's wireless, so you can get up and move around the house. To get the most out of your session, we recommend sitting down and relaxing.
Will it fit my knee? What size is it?
It adjusts with Velcro and fits knees of any circumference.
How long does the battery last?
One charge gives you about [X] sessions. It recharges with the included USB cable.
Who shouldn't use it?
Do not use it on broken, irritated or eczema-affected skin, if you are pregnant, if you have reduced sensitivity to heat, if you take medication that makes your skin sensitive to light or if you have metal implants in your knee. Do not look directly at the lights. If you have specific health conditions, check with your doctor first.