Refund policy

Returns and Refunds Policy

This policy describes the procedures and conditions for returning products purchased on the website notoriousbrand.it and for obtaining the related refunds, in accordance with our Terms and Conditions and applicable law.

1. Right of Return and Deadlines

In accordance with Article 52 of the Italian Consumer Code, a customer who qualifies as a "consumer" has the right to withdraw from the contract within 14 days of the product's delivery date, without having to give any reason.

In addition, the seller offers, on a commercial basis, an extended returns policy that allows customers to request the return of a product within a longer period of 30 days from the delivery date.

This policy applies to all return requests due to a change of mind, size exchange, color exchange or any other reason not attributable to a product defect.

2. How to Request a Return (Change of Mind, Size, etc.)

If you wish to return a product for personal reasons (e.g. change of mind, wrong size), please follow the procedure below:

  1. Access the Returns Portal: Go to the dedicated returns portal, available on our website.

  2. Enter Your Details: In the portal, enter your order number and the email address used for the purchase, so we can identify the order.

  3. Select Products and Reason: Select the items you wish to return and specify the reason for the return from the available options.

  4. Wait for Approval: Once submitted, your request will be reviewed by our team.

  5. Receive Instructions: Once approved, you will receive an email with all the instructions needed to ship the return, including the address to send the parcel to.

2. a. Condition of the Returned Product

For a return to be accepted, the product must be returned in the same condition in which it was received. In particular, it must be:

  1. Unworn, unwashed and unused.

  2. Not damaged or altered.

  3. Complete with all tags, original labels, accessories and original packaging, where applicable.

The seller reserves the right to inspect the returned product and to refuse the return or reduce the refund amount if the item has been handled beyond what is necessary to establish its nature, characteristics and functioning, or if it does not meet the conditions listed above.

2. b. Return Shipping Costs

As specified in Article 9 of the Terms and Conditions, return shipping costs are borne entirely by the customer, except in the case of defective or non-conforming products. The customer acknowledges that the return address may be located outside the European Union (e.g. in China), which may result in potentially high shipping costs. We recommend using a tracked shipping service and keeping the receipt until the refund is confirmed.


3. Damaged, Defective or Non-Conforming Products

If the product you received has a conformity defect, is damaged or differs from what you ordered, please follow this specific procedure:

  1. Report It Immediately: Contact our customer service team right away at help@notoriousbrand.it.

  2. Photo Documentation: Attach clear photos to your message showing: the product defect or damage, the outer packaging, and the shipping label on the parcel.

  3. Verification and Refund: Our team will review the documentation provided. If the defect is confirmed, we may issue the refund directly without requiring you to physically return the item.

In this case, you will not incur any costs and will be entitled to a full refund or to the other remedies provided by the legal guarantee (e.g. replacement), depending on the specific case.

4. Refund Method and Timing

Once the return has been approved (after the returned product has been received and inspected, or after photo verification for defective products), the refund will be processed.

Amount Refunded: The refund will cover the price paid for the product. Where the legal right of withdrawal is exercised, the standard delivery costs paid at the time of purchase will also be refunded. Additional costs for non-standard shipping chosen by the customer will not be refunded, nor will return shipping costs (which remain the customer's responsibility, except in the case of a defective product).

Refund Method: The refund will be credited using the same payment method chosen by the customer for the original purchase, unless otherwise agreed.

Timing: The seller may withhold the refund until the goods have been received or until the customer has provided proof of having sent them back. The refund will be made without undue delay once the inspection has been successfully completed.

5. Exclusions from the Right of Return

The right of withdrawal is excluded by law in certain specific circumstances, including:

  1. Products made to measure or clearly personalized.

  2. Sealed products that are not suitable for return for hygiene or health protection reasons and that have been unsealed after delivery.

  3. Any specific exclusions will be clearly indicated on the product page.

6. Contact and Support

For any questions, support requests or communications regarding returns and refunds, our customer service team is available at: help@notoriousbrand.it.