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HeySleep Cloud FAQ
Everything you need to know about HeySleep Cloud.
How does the dual-height system work?
The two sides of the pillow have different heights: one is higher, the other lower. Just flip it to find the level of support that best suits your neck and sleeping position. The high side is ideal for side sleepers, the low side for back and stomach sleepers.
Does it work for side, back and stomach sleepers?
Yes. The ergonomic shape adapts to every position: the side wings support side sleepers, the center cradles back sleepers, and the low side is designed for stomach sleepers.
Is it firm like cervical pillows?
No. HeySleep Cloud feels soft from the very first touch and supports you through its shape, not stiffness. That's why most people feel comfortable from the first night, without a long adjustment period.
Is there an adjustment period?
Many people feel at ease right away. If you're coming from a very different pillow, for example a very low or very high one, give yourself a few nights to get used to the new position: that's normal and happens with any ergonomic pillow.
Does it flatten over time?
No. The memory foam keeps its shape and support over time, even with daily use.
Does it get hot during the night?
No. The cooling pillowcase is cool to the touch and helps dissipate heat, so you don't have to keep flipping the pillow to find the cool side.
Is it suitable for sensitive skin?
The pillowcase is soft and gentle on the skin, and you can machine wash it often to keep it always clean.
Will it help with neck pain?
HeySleep Cloud is designed to support your head, neck and shoulders in the correct position, and many people report waking up feeling lighter and without stiffness. However, it is not a medical device: if you have persistent pain, we recommend talking to your doctor or a physiotherapist.
Cooling Pillowcase for HeySleep Cloud FAQ
Everything you need to know about the Cooling Pillowcase for HeySleep Cloud.
Is it really cool to the touch?
Yes. The cool-touch fabric feels fresh from the very first contact and helps dissipate heat, so you don't have to keep flipping the pillow to find the cool side.
Does it stay fresh between washes?
Yes. The fabric is breathable and doesn't trap moisture or odors, so it stays pleasant between washes. For maximum freshness, we recommend washing it once a week, like any regular pillowcase.
How is it different from silk or bamboo pillowcases?
Silk is delicate but expensive and needs special care, and bamboo is soft but not always cool to the touch. Our pillowcase combines a smooth, cool surface with easy care: it's machine washable and needs no special attention.
Is it suitable for sensitive skin?
The surface is smooth and soft, so it doesn't rub against skin and hair. You can machine wash it often to keep it always clean.
Is it machine washable?
Yes. Wash it at 30 °C on a gentle cycle, without bleach, and let it air dry.